Payment and delivery
If you have ordered and paid for products via our website, we will process your order within 24 hours (on working days).
We aim to dispatch your order within 3 working days (although we are dependent on parcel delivery services for this). We use a track-and-trace service; you will be notified of this by email so that you can track your parcel online.
Returns
Please state the following information in this email:
Your address details
Your phone number
Invoice number
Article number
Reason of return
We will let you know by email whether your complaint has been approved and then you can return the product. (the shipping costs are for your account).
Guarantee
We do our best to deliver our items to you in good condition. However, it can happen that an order breaks during transport or that there is something else that makes you claim under warranty. We request that you report this to us within 14 days after the defect has been established. You can do this by sending an email to info@hgpowerglue.nl. If the defect falls within the warranty, we will replace it free of charge.
